FAQs

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📍 Customer Support & FAQ – SpinHol

How can I contact SpinHol?

You can email us at info@spinhol.com and our support team will be happy to help with anything you need!

Do you ship worldwide?

Yes, we ship worldwide 🌍

Where do you ship from?

We ship from our international warehouses, including Hong Kong.

Can I change or cancel my order?

We process orders quickly, so you must request any changes or cancellations within 12 hours of placing your order.
After 12 hours, we can no longer modify the order.
Once delivered, you may return it for a full refund.

What payment methods do you accept?

We accept all major payment methods including:
âś… VISA
âś… MasterCard
âś… American Express (AMEX)
âś… PayPal

When will my order be processed?

Orders are processed Monday to Friday.
Processing time is 1–3 business days, and shipping begins the day after processing.
Please allow extra time during holidays or sale periods.

How long will it take to receive my order?

Due to high demand, orders typically arrive in 2–4 weeks, depending on your location.

What if I don’t receive my order?

If your order has not arrived within 30 days after the shipping date, you are eligible for a full refund.

Will I be charged customs or taxes?

Prices on our site are displayed tax-free in USD.
Depending on your country, you may be charged import duties, taxes, or customs fees once the order arrives. These fees are set by your local customs office and are the buyer’s responsibility.
We are not responsible for any customs delays.
For more information, please contact your local customs office.

How do I return an item?

To start a return, please contact us at:
📧 PixGlowshop@gmail.com

What if the item I received is damaged, incorrect, or defective?

If you received an item that is incorrect, damaged, or missing, please contact us immediately with:

  • Your order number

  • Photos of the item(s)

  • A short description of the issue

We will resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued to the original payment method.
Once a return is received or cancellation is approved, refunds are processed within 7–10 business days.
If you haven’t seen the refund yet, please check with your bank or card provider, as processing times may vary.